Claims Assistance When You Need It Most
At RiskMate Insurance Agency, we stand by our clients throughout the claims process. Our team works closely with insurers to guide you from claim notification to settlement, ensuring your claim is handled efficiently and professionally.
A standard of care you can count on.
Prompt Response
We acknowledge and begin processing claims promptly.
Dedicated Support
Our claims specialists guide you at every stage.
Clear Communication
We keep you informed on requirements and progress.
Professional Advocacy
We liaise with insurers to facilitate fair and timely claim resolution.
From incident to settlement, in five clear steps.
Report the Incident
Notify us immediately after the loss or incident occurs.
Submit Required Documents
Provide the necessary claim forms and supporting documents.
Assessment & Verification
The insurer evaluates the claim and may appoint assessors or investigators.
Claim Processing
We monitor the process and provide updates throughout.
Settlement
Once approved, compensation or repairs are arranged according to policy terms.
- Step 1
Report the Incident
Notify us immediately after the loss or incident occurs.
- Step 2
Submit Required Documents
Provide the necessary claim forms and supporting documents.
- Step 3
Assessment & Verification
The insurer evaluates the claim and may appoint assessors or investigators.
- Step 4
Claim Processing
We monitor the process and provide updates throughout.
- Step 5
Settlement
Once approved, compensation or repairs are arranged according to policy terms.
Types of claims we assist with.
From a fender-bender to a full business interruption claim, our team has the experience to guide you through it.
Motor Insurance Claims
- Accidents
- Theft
- Windscreen Damage
- Third-Party Claims
Medical Insurance Claims
- Hospital Admissions
- Reimbursements
- Pre-authorizations
Property Insurance Claims
- Fire Damage
- Burglary
- Natural Disasters
- Accidental Damage
Business Insurance Claims
- Fire & Property Losses
- Business Interruption
- Liability Claims
Life Insurance Claims
- Death Claims
- Disability Claims
- Critical Illness Benefits
Have these ready when you file.
Switch tabs to see exactly what each claim type needs.
We're one call away — any time, any day.
When an incident happens, every minute matters. Reach our claims team immediately for guidance, advice and immediate action.
- 24/7 Claims Hotline
- +254 743 694 879
- Claims Email
- riskmateinsurance@gmail.com
- +254 743 694 879
- Office Hours
- Mon – Sat · 8:00am – 6:00pm
Get the process started in minutes.
Complete the three short steps below and we'll take it from there.
See where your claim is, in real time.
Enter your claim reference number to view the current stage.
Common claims questions.
Need to Report a Claim?
Our experienced claims team is ready to guide you every step of the way.